The National University of Science and Technology (NUST) has suffered a setback after hackers allegedly injected malware into the institution’s computer system. The malware attack is reported to have deleted student results and payment history. In addition, the malware deregistered students and made the student portal inaccessible to many other students.
The malware attack at NUST has left many students and lecturers in a lurch as ICT experts at the institution have so far been unable to fix the system.
A third-year-student at the institution told local publication The Chronicle,
“We understand that the university is working on resolving the situation at hand but for us who are supposed to be going for attachment, it is a big inconvenience considering that the institution has a set deadline for securing an internship.
“Following the outbreak of Covid-19 pandemic, many companies have reduced staff working at the company premises and as such companies can only accommodate very few students on attachment. Most of us wanted to start looking for places last week when we finished writing examinations but we cannot do so because our portals are blank.”
Another student expressed concern about the missing results, saying if the online system is not fixed, students will be forced to retake courses they have done already.
“I pray that our results will not change when the system is restored. When I managed to open my portal two days ago the results of my supplemented courses were no longer there.
“I hope that can be resolved because if not I will have to re-register and re-write the same course again next year because special exams for final students this year have been written. It is my hope that the payment history does not get interrupted.”
The university said that it is working flat out on rectifying the issue and fixing the online system. Nust director of communication and marketing Mr Thabani Mpofu told The Chronicle,
“The University online system, Navision, experienced a system error that has affected students’ registration and portals.
“The ICT department is working hard to rectify the system error. Mass registration for students and cleaning up exercise of their portals is underway. To ensure a successful graduation ceremony and smooth running of blended teaching and learning, the university has moved to the old system of processing students’ results.”
“The university wishes to urge students to exercise patience as the ICT department works hard to resolve the problem. We will continue updating students through the university website.”